Member Services

Member Communication Charter

The standards you can expect when engaging with the SASOM National Office

Document type

Member Charter

Applies to

All SASOM members

Maintained by

SASOM National Office

The South African Society of Occupational Medicine (SASOM) is committed to clear, timely, and professional communication with all members. This charter outlines the standards you can expect when engaging with the SASOM National Office.

Our Commitment to You

Professional, respectful, and courteous communication
Clear, accurate, and consistent information
Confidential handling of member information
Timely acknowledgement and resolution of all enquiries

Response Time Standards

Telephone

Calls answered during office hours. Missed calls returned within 1 business day.

Acknowledgement within 24 hours. Full response within 2–3 business days.

Escalations

If a query cannot be resolved within the standard timeframe, you will be informed of the delay and given a revised completion date.

Communication Channels

Telephone

Preferred for urgent queries requiring immediate attention.

The official communication channel for all formal enquiries.

Social media

Used for information-sharing only. Not monitored for service requests.

Please note — WhatsApp

WhatsApp is not used for member communication, and WhatsApp calls will not be answered. Please use telephone or email for all enquiries.

Office Hours

Monday – Friday09:00 – 16:00

Saturday & SundayClosed

Public HolidaysClosed

Contact: office@sasom.org · +27 (0) 66 070-5396

Accountability & Improvement

SASOM monitors its communication performance to ensure these standards are consistently met.

Monthly tracking of unanswered calls and email turnaround times
Quarterly reporting to the SASOM Executive Committee
Annual member feedback survey to identify areas for improvement

By working together and upholding these standards, SASOM commits to ensuring that every member receives professional, reliable, and timely support.